Five little fish taste better than one big one!
The more serious the incident or its potential, the more investigative attention it receives. Conversely, low consequence high volume incidents tend to get demoted or simply ignored. This is understandable as organisations have limited capacity and investigators have a day job, but this is only part of the challenge. Logic might suggest that the more serious the incident, the greater the learning opportunity, but this is misguided. Perversely, the causation between serious and non-serious incidents is often the same, with consequence down to circumstance and context. It's far better (and more time efficient) to learn and improve from minor issues before they grow into major ones - treat low consequence incidents as 'golden nuggets' to learn and improve from.
Learn more about HOP.
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